COMPLETENESS METER IN LOGISTICS SERVICE QUALITY MANAGEMENT OF TRANSPORT COMPANIES
نویسندگان
چکیده
منابع مشابه
Quality management evolution in service companies
Purpose: This study investigates how a quality profile can evolve over time and how different interventions can develop and change an existing quality profile. Methodology/approach: Data was collected over a five-year period, including a literature review, interviews, a document study and observations to capture the quality profile and associated interventions. The study was carried out in a se...
متن کاملUnderstanding ICT management in small transport and logistics service providers
Information technology has become an important dimension of third party logistics service providers (3PLs) business as their competitive advantage increasingly depends on the ability to create value for customers through ICT applications. Recent industry developments have contributed to widen the technological gap between large and small 3PLs. This is particularly critical for those markets tha...
متن کاملTransport Logistics Planning with Service-Level Constraints
In this paper, we study a logistics problem arising in military transport planning. A military organization operates a large fleet of vehicles in a depot to serve the requests of various operational units. Each request has a fixed start and end time, and is served by a prescribed number of vehicles. We address the following two problems: (1) how many vehicles are at least needed to meet a given...
متن کاملLogistics Costing in Manufacturing Companies
The methods of operative cost calculation and controlling are often used to improve production costing in the manufacturing industry. The basic idea of such approaches is that direct costs (e.g. used materials) are allocated to profit objects (products) directly while indirect costs are collected in so called cost objects (e.g. business units, manufacturing sites, service centers) first. The al...
متن کاملModel of 4PL’s Outsourcing Logistics Coordination Based on Service Quality
The paper establishes a supply chain coordinating model based on single 4PL-multy 3PL. Considering goods loss and damage, it comes to the conclusion that the fixed revenue-sharing contract couldn't be coordination when the yields was relative to the efforts of 3PL and 4PL. In order to get the coordination, we first model a fixed revenue-sharing contract based on side payment using L-F model and...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal for Quality Research
سال: 2020
ISSN: 1800-6450,1800-7473
DOI: 10.24874/ijqr14.04-15